Pre-Sales  Service

We pay great attention to communication with the customer. We believe that must understand customer needs, combined with professional product knowledge, to provide competitive products to our customers.
Provide details about the product drawing, product parameter, production procedure, product test, product certificate, installation and debugging guide.

Sales  Service 
Customized solution designs.
Product rendering drawing.
From production process to logistics all-the-way tracking report.

After-Sales  Service 
Five-year quality warranty with lifelong maintenance. 
Free guarantee repair:  free repair service during the quality warranty period. We will never exempt our responsibilities on product owned defects. 
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support. 
Spare parts: necessary spare parts are provided together with products to customers. 
Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of products and they are able to estimate and solve small problems.

Q1. Are you factory?
A1. Yes, we are factory has more than 100 employees, factory area more than 5000 square meters.

Q2. Is your products the lowest price?
A2. It's ex-factory price, we also one of the biggest supplier for wholesellers in China, can always guarantee the competitive price.

Q3. All products have a warranty?
A3. Yes. All kinds of products at least 2-5 year warranty.

Q4. What is the shipping way?
A4. DHL, UPS, TNT, FEDEX, EMS, air freight and sea freight.

Q5. What is the Payment Terms?
A5. T/T, Western Union, Paypal. Trade Assurance Online.(Alibaba)

Q6. Can we design packaging?
A6. Yes. Default is regular packing, we can make customer's own packing.

Q7. Can we add our logo on products?
A7. Yes. When you place order please noted.

Q8. Can we customize product?
A8. Yes, OEM, ODM always welcomed.